At Qushin Ltd., we strive to ensure that every customer is satisfied with their purchase. We understand that there may be occasions where you may need to make a complaint or return an item, and we are here to assist you every step of the way. Please review our Complaints and Returns Policy outlined below:

Complaints Handling:

1. Contact Us: If you have any concerns or complaints about your shopping experience, a product, or our services, please contact our customer support team as soon as possible. You can reach us via email at info@qushin.com or by phone at +385 1 4059 228. Our dedicated team will promptly address your concerns and work to resolve any issues to your satisfaction.
2. Complaint Resolution: We are committed to resolving complaints fairly, transparently, and in a timely manner. Upon receiving your complaint, we will acknowledge receipt and initiate an investigation into the matter. We will keep you informed of the progress and provide regular updates until the issue is resolved.
3. Escalation: If you are not satisfied with the resolution provided, you have the option to escalate your complaint to a senior member of our team or our designated complaints handling officer. We will conduct a further review of your complaint and endeavor to reach a satisfactory outcome.

Returns and Refunds:

1. Right to Return: We understand that sometimes products may not meet your expectations, and you may wish to return them. In accordance with consumer protection laws, you have the right to return goods purchased from our online shop within 14 days of receipt, provided they are unused, in their original packaging, and in resalable condition.
2. Initiating a Return: To initiate a return, please contact our customer support team within the specified timeframe to obtain a return authorization and instructions on how to proceed. Please note that certain items may be exempt from the right of return due to hygiene reasons, customizations, or other factors.
3. Return Shipping: We arrange the return process for your convenience, and there’s no additional cost to you. However, please note that we do not refund shipping costs incurred during the initial purchase. Once the return is processed and approved, we will issue a refund for the returned items, excluding the shipping costs.
4. Refunds: Upon receipt and inspection of the returned items, we will process your refund in accordance with our refund policy. Refunds will be issued to the original payment method used for the purchase, excluding any shipping charges incurred.
5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photographic evidence of the damage to assist with our investigation.

Contact Us:

If you have any questions or require further assistance regarding our Complaints and Returns Policy, please don’t hesitate to contact our customer support team at info@qushin.com or by phone at +385 1 4059 228. We are here to help and ensure that your shopping experience with us is positive and hassle-free.

Company: Qushin d.o.o. / Kranjceviceva 53 /10000 Zagreb / Croatia/ OIB: 80446075076 / VAT no: HR80446075076 / IBAN: HR0324020061101165314 / SWIFT: ESBCHR22 Erste Bank d.d.