Complaints and returns


In the case of complaints, damage during shipping, errors in data transmission or some other defect, please contact us within two working days from receiving the shipment.. 

The buyer is obliged to make a complaint by email at:, in writing within the legal deadline of 14 days, or through our online form for unilateral termination of the purchase contract.

The right to complaint the buyer/customer acquires if:

  • The goods are not delivered according to the instructions from the order
  • The delivered goods do not correspond to the standards
  • The goods were damaged during delivery

On receiving the goods the customer has to check the validity of the order, and is obliged to compare the received items with the account, if something is missing, it is necessary to immediately note that because later claims will not be considered.

All complaints will be solved in the agreement with the customer or the consignee.

You can unilaterally terminate the contract within 14 days without giving any reason.


If you unilaterally terminate the Agreement, we will refund you the money received, including the costs of delivery, without delay, and no later than 14 days after we have received your decision on the unilateral termination of the contract, unless you select a different type of delivery, which is not the cheapest standard delivery we offer. Refunds will be made in the same way the payment was made. In case you agree with other way of refund you do not bear any costs.


Refunds can be made only after the goods have been returned to us or we have received the proof that you have sent us the goods back. The cost of returning goods in case of the first return and sending replacement goods, are covered by Azaria Ltd. The buyer/customer is responsible for any impairment of the goods resulting from the handling of goods/products, other than that which was necessary to determine the nature, characteristics and functionality of the goods/products.


A written complaint


In accordance with article 10, paragraph 1-3 of The Consumers Protection Act (NN 41/14).
We inform customers that a written complaint in which they can express their dissatisfaction with the purchased product or service provided can be submitted in our store or delivered by mail to the following address:

Azaria Ltd.
Gotalovečka 5
10 000 Zagreb             

or send email to:

Based on The Consumers Protection Act on Consumer Protection (NN 41/14) we will reply in writing within 15 days from the receipt of your written complaint.

Please write your name and address in your written complaint.

Meet and use all your rights as a customer!